Item Condition
Returned items should generally be unused and in their original condition, packaging and accessories where applicable.
Returns
Learn how returns work at Naveloz, what may be eligible for return and how eligible refunds are processed.
Return Eligibility
Before requesting a return, please review the following general conditions. Product-specific terms may also apply.
Order Information
Please keep your order number and purchase information available when requesting a return.
Return Period
Return eligibility and the applicable return period may vary depending on the product and the terms shown with your order.
Excluded Items
Certain products may not be eligible for return because of their nature, condition, hygiene requirements or other applicable restrictions.
How to Return an Item
The general return process is designed to make your return request simple and easy to follow.
01
Check Eligibility
Review the product and order information to determine whether the item may be eligible for return.
02
Contact Us
Contact Naveloz with your order details and explain the reason for your return request.
03
Return the Item
If your return is approved, follow the return instructions provided by our support team.
04
Refund Processing
After the returned item is received and reviewed, an eligible refund can be processed according to the applicable terms.
Refund Information
Refunds are subject to the applicable product and order terms.
- Refund eligibility depends on the product, order condition and applicable return terms.
- The returned item may need to be received and inspected before a refund is approved.
- Refunds are normally processed through the original payment method where possible.
- The time required for the refund to appear in your account may depend on your payment provider or financial institution.
- Shipping charges may not always be refundable and may depend on the reason for the return.
- If an item arrives damaged, incorrect or incomplete, please contact us as soon as possible.
Received a Damaged or Incorrect Item?
If your order arrives damaged, defective, incomplete or different from what you ordered, please contact Naveloz support as soon as possible with your order information and relevant details.
Return Shipping
Return shipping arrangements and costs may depend on the reason for the return and the applicable product terms.
- Follow the return instructions provided by Naveloz before sending an item back.
- Do not send a return to an address unless it has been provided or confirmed by Naveloz.
- Keep your return shipment information until the return has been completed.
- Additional shipping or handling charges may apply in certain circumstances.
Related Information
You may also find the following pages useful.
Need Help With a Return?
Contact the Naveloz support team if you need assistance with a return, refund or order issue.